Mission Statement
We, the staff at Rau Animal Hospital, are dedicated to providing the very best in veterinary care.
- We embrace the special bond between people and their pets in an atmosphere of caring and compassion.
- We are committed to excellence through ongoing education, personal growth, and teamwork.
- We encourage pet owners to share their needs, ideas, and feelings with us to create a lasting relationship.
- We strive to go the extra mile to help our clients, their pets, and our fellow team members.
Our Core Purpose
To improve the lives of animals, thereby enriching and strengthening the human-animal bond.
Our Core Values
- Integrity- We will adhere to ethical and moral standards by treating staff, patients and clients with dignity, honesty and respect. We will never regret doing the right thing.
- Service- We will help our clients to care for their pets through support, information and expert medical care. We will provide attention to detail for their treatment.
- Teamwork- We strive to create a safe, stable environment in which individuals support each other to complete their tasks for the greater good of the organization, achieving optimum results through open and honest communication, cooperation and collaboration.
- Compassion/Empathy- We will put ourselves in our clients’ shoes and treat them like we would want to be treated with our own pets. We will promote an environment where we seek to understand the differences in our staff as well as our clients.
- Respect – We will show mutual respect and foster an environment of wellbeing, by recognizing the needs of our staff, patients, clients and the practice itself.